Frequently Asked Questions
Everything you need to know about your Selena Gomez Official Shop order.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that certain exclusive drops and limited edition items may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which size to order?
A detailed size guide is available on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.