Returns & Exchanges

At the Selena Gomez Official Shop, we want you to love your purchase; however, if you are not completely satisfied, we offer returns and exchanges on unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the merchandise is in its original condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.